Operations and Communications Coordinator
Job no: 497250
Position type: full-time
Location: Lewisburg, PA
Categories: Other, University Advancement / Alumni Relations, Clerical / Support
Are you motivated by providing great customer service? Do you enjoy researching and connecting others to the right resources and information? Would you be great in a team environment where collaboration is essential for supporting multiple people and activities? We are looking to fill the role of Operations and Communications Coordinator with someone who will be excited to be the first point of contact for those interacting with the Center for Alumni & Family Engagement. (CAFE).
The Operations and Communications Coordinator (Coordinator) will serve as a first-line of support for CAFE for the day-to-day operations and frontline customer service through all forms of communication. Additional responsibilities require a high level of collaboration for supporting program and event managers and CAFE leadership in their engagement activities and events, helping to ensure all interactions provide experiences that exceed expectations. This position requires the highest level of confidentiality and attention to detail, and works closely with UA staff and other campus partners.
You will use your customer service and organizational skills to manage multiple tasks to provide effective and timely support services, and work in an environment where ideas for improvement are welcome and encouraged.
In this role, you will
- Provide support for effective office operations by managing routine office tasks, maintaining documentation, maintaining accuracy of data in the event database and calendars, coordinating internal office events, supervising student worker(s), and more.
- Handle the process for mass and individual email communications for alumni acknowledgments and other special CAFE messaging.
- Provide comprehensive support for specific alumni events and activities including developing the registration site, communications, managing guest lists, name tags and supplies.
- Serve as a liaison with other UA and Bucknell partners for project components such as graphic design and mass print and mail projects.
- Use tools such as Cvent, Basecamp, Zoom, Smartsheet, Emma, Blackbaud, Microsoft Office Suite and Google Suite. If you aren’t familiar with these softwares, we ask that you bring a willingness to learn.
Must meet one of these three requirements:
- High School diploma or GED and two years of experience working in an office or customer service setting OR
- Earned an associate’s or higher degree and one year of experience working in an office or customer service setting OR
- An equivalent combination of education and related experience
And also meets all of these requirements:
- Experience that demonstrates the ability to work with and provide customer service to people from diverse backgrounds in a respectful and professional manner.
- Experience that demonstrates the ability and commitment to learn how to use a variety of computer-based programs and platforms to perform essential job duties such as data entry, word processing, drag-and-drop website design, etc. Specific training is provided.
- Experience that demonstrates mid-level or higher skills in Google Workspace and/or Microsoft Office.
This position (and all positions in our division) requires the occasional evening and weekend work to support university events including Homecoming & Family Weekend, Reunion Weekend, and large Career events. We do ask staff to mark their calendars in advance for these events. Also, UA may occasionally coordinate on-campus or off-campus events/activities outside of standard business hours.
These are preferred, but not required:
- Three or more years of customer service experience.
- Experience that demonstrates advanced knowledge and skill with any computer-based programs and platforms related to data entry, word processing and/or drag-and-drop (or other) website design. The specific platforms we currently use include Cvent, Smartsheet, Emma, Basecamp and Blackbaud’s Advancement Module.
Who We Are:
University Advancement (UA) is here to advance the mission of Bucknell University by engaging the Bucknell community. It is only through the support of alumni, parents and friends – by opening doors to career opportunities, engaging others to join the conversation and community, and entrusting us with their philanthropic commitments – that we can further elevate Bucknell as a leader in undergraduate education.
Our team is dedicated to this mission and unified by five values:
- Lead with Integrity
- Embrace a Collaborative and Inclusive Spirit
- Be Open and Receptive
- Nurture Creativity and Innovation
- Foster a Culture of Empowerment and Knowledge
These values also illustrate how we bring, as a division, the University's strategic plan to life and exercise our commitment to diversity, equity and inclusion on a daily basis.
As part of UA, the Center for Alumni & Family Engagement (CAFE) seeks to create significant relationships between Bucknell and its alumni and parent communities to help secure resources necessary for the University to fulfill its educational mission. To do this, CAFE provides relevant programs, events and volunteer opportunities for alumni, families and students to engage with Bucknell and each other and support the University’s future.
This is a full-time, year round, benefits eligible position.
This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.
This is a Staff Non-exempt position with a hiring range of $16 - 19.99 (NE07). The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.
Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):
- flexible scheduling options determined by role;
- medical, prescription drug, vision, dental, life, and long-term disability insurance options
- an outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
- generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
- tuition remission, exchange and grants for the employee, spouse/spousal equivalent, and children (with credit for full-time, benefits eligible employment at other institutions of higher education)
- a comprehensive employee wellness program including program incentives
- a myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card
To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)
Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.
Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.
Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.
The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.
The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.
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