Communications Officer

Apply now Job no: 497177
Position type: full-time
Location: Lewisburg, PA
Categories: Public Safety

The Communications Officer operates the Public Safety Communications Center at Bucknell University. The Communications Officer maintains communications between Public Safety personnel, the Bucknell community and external constituencies. This person will perform a full range of duties in a 24 hour communication center to include answering routine and emergency telephone and radio calls, dispatching officers, providing information, fire/intrusion monitoring, use of NCIC and JNET criminal/traffic computers and monitoring all incoming camera video. This position also maintains an accurate log of all operations according to Federal Communications regulations.

This is a third shift (9:00pm - 7:00am) position.

Job Duties:
● Monitor and operate the surveillance system (Genetec Camera system).
● Operate the NCIC/JNET (computerized index of criminal justice information) system/computer to retrieve information for patrol officers.
● Operate the emergency alert and notification systems (RAVE Alert and Whelen systems).
● Perform all functions on the C-Cure Card Access System.
● Dispatch officers and personnel to all incidents, alarms, and emergencies on campus.
● Maintain an accurate log of operations in the Informant System according to Federal Communications regulations.
● Answer all routine and emergency telephone calls and provide information to visitors at the Public Safety office as well as the Bucknell Community.
● Coordinate service and communicate, as necessary, with staff, students, faculty and outside agencies and organizations.
● Retrieve and communicate all information in the CEMS Program for Material Safety Data Sheets.
● Issue all equipment for lock up staff and contract security.
● Contact Student Medical Driver for transportation to medical facilities.
● Coordinate and contact Facilities for routine and emergency calls after hours.
● Submit Work Orders for repairs across campus as needed.
● Retrieve all student and employee vehicle information in the AIMS Parking Program.
● Monitor the fire, intrusion and panic alarms on campus and at Bucknell owned off campus facilities.
● Monitor river levels for potential flooding and notify the proper university officials.
● Assist Residential Life during holidays, breaks and after hours with building access duties, including but not limited to, issuing temporary BU ID Cards, distributing keys after hours, and contacting the RA's for room lockouts, etc.
● Acquire and maintain a working knowledge of the IBM PC in order to enter and obtain data necessary to the operation of the dispatch function.
● Stay abreast of all departmental and university policies and procedures.
● Must obtain and maintain APCO and EMD Certifications.
● Perform various departmental duties as requested by supervisors or staff in the department.

Minimum Qualifications:
● High school diploma or equivalent
● Strong written and communication skills and the ability to speak clearly and distinctly
● Ability to exercise sound judgment and work independently
● Ability to handle all types of emergencies and situations in a calm, efficient and mature manner
● Ability to maintain confidentiality of sensitive information
● Ability and willingness to learn and accurately follow all policies of the University and procedures of the department
● Experience operating computers
● Proficient and accurate typing and data entry skills
● Ability to work all shifts to support the 24/7 operation
● Ability to obtain Association of Public-Safety Communications Officials (APCO) and Emergency Medical Dispatcher (EMD) certifications

Preferred Qualifications:
● Previous law enforcement, security, safety or dispatch training or related experience.

Physical Demands:
● Ability to remain seated for long periods of time required


Work Type: 
This is a full-time, 12-month, non-exempt, benefits eligible position. 

To learn more about Bucknell's benefits, click here!

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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