Classroom Technology Support Specialist
Job no: 496715
Position type: full-time
Location: Lewisburg, PA
Categories: Library & IT
Library and Information Technology at Bucknell is a unified organization that has evolved dramatically, shedding over time many of the distinctions that frequently separate university library and information technology departments. Library & Information Technology takes pride in its accomplishments and its important role at Bucknell. Staff members are committed to professionalism, excellence and service through: innovation and creativity; collaboration; diversity and inclusion; integrity; trust and trustworthiness; and communication and transparency.
The Classroom Technology Support Specialist is primarily responsible for maintaining Macs in classrooms and labs across campus, including creation, maintenance and deployment of system images for the Mac labs.
All Library & Information Technology staff members are expected to contribute to Bucknell’s commitment to diversity, equity and inclusion.
- Create, maintain, and deploy system images for our Macintosh labs.
- Responsible for maintaining Macs in classrooms and labs.
- With the input of various departments, assist in the planning, design and development of projects that enhance and develop areas of technology support including computing facilities, hardware/software resources and policies/procedures.
- Maintain, respect, and protect the confidentiality of information held within or transferred across the University’s computer and communication resources in any format.
- Communicate, coordinate and direct the work of third parties from a planning and implementation perspective as it pertains to technology, conduit and furniture that will house technology.
- Provide updates to associated tickets and projects to keep both customers and team members informed of current status or progress. Assist with team responsibility of queue management and ensure tickets are resolved accurately, timely and according to priority.
- Function as a technical contact with hardware and software vendors as appropriate.
- Manage and coordinate projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.
- As a member of the team, provide peer support, expertise, and creative problem solving to and for other Technology Services group members and direct client support to faculty, staff, and students.
- Works closely with a wide range of people (including students, faculty, administrators, and support staff) possessing a wide variety of skills.
- Working collaboratively with other team members, oversee hiring and training of student workers in all aspects.
- Provide individual consultation and facilitate group learning experiences to faculty, academic staff, and students on best use of technology in physical and virtual classrooms (e.g. wireless classroom collaboration systems, web video collaboration, interactive displays, etc.).
- Provide support for the delivery of learning technology services in an environment that is available 24/7 with low tolerance for downtime. Respond to, analyze and resolve classroom AV systems issues and other computer technology problems.
- Proactively identify, define, lead and document continuous improvement projects with regard to new technologies on projects such as digital signage, imaging and lab security solutions.
- Keep abreast of alternative and new developments in computer, communication and audio/visual technologies that are relevant to fostering a networked, distributed, and integrated multi-vendor environment.
- All team members are required to assume appropriate responsibilities while coordinating the efforts of other members of the Technology Services staff and the University community and perform other duties as assigned by Management.
- Provide equipment maintenance and support.
- Bachelor’s Degree plus two years of in-classroom, media and event support experience, an equivalent combination of education and experience, or six years of significant relevant experience.
- Experience with audiovisual systems in a classroom setting and networked classroom control systems.
- Working knowledge of Mac operating systems and the ability to image them.
- Working knowledge of scripting in a Mac environment.
- Demonstrated ability to assist people in a courteous, helpful and facilitating manner.
- Exempt employees are required to work as much time as is necessary to fulfill the requirements of the position without additional compensation, even if the work is performed beyond “normal” work hours.
- Some evening and weekend hours are required on occasion.
- AV trouble-shooting, design, and installation experience.
- Working knowledge of Windows operating systems.
- Proficient with device management for Macs with a particular focus on JAMF.
Ability to lift 30 pounds and climb a ladder.
Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.
Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.
Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.
The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.
The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.
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