Financial Aid Assistant

Apply now Job no: 496300
Position type: full-time
Location: Lewisburg, PA
Categories: Enrollment - Admissions & Financial Aid

The Financial Aid Assistant serves as a support staff position providing support for the Office of Financial Aid in the areas of front desk/customer service, award letter mailings and correspondence, uploading and tracking of electronic financial aid materials, etc. This position reports to the Director of Financial Aid. This is a full-time, 12-month, non-exempt, benefits eligible position.

Job Duties: 
• Maintain a level of knowledge regarding general aspects of University, federal and state financial aid programs.
• Answer front office phone calls in a courteous, responsive and efficient manner, while maintaining student and family confidentiality.
• Greet front office visitors and answer questions, receive and check documents, etc.
• Prepare financial aid award letter packets for incoming admitted students, work with Office of Admissions to prepare final joint mailing.
• Send electronic financial aid award letter notifications to returning students.
• Coordinate office mailings for current students.
• Upload financial aid application materials and documents into Ascend imaging system.
• Electronically notify students weekly that changes have been made to their financial aid packages.
• Send tracking letters, missing document letters.
• Assist the Coordinator of Office Operations in paying office bills.
• Track and order office keys for staff members through Office of Facilities.
• Assist the Coordinator of Student Loans with federal student loan entrance and exit interview process.
• Assist in updating office forms and completing work orders.
• Have ability to work in Bucknell’s Banner student records system, Ascend imaging system and various other reporting systems.
• Perform other duties as assigned by the Director of Financial Aid.

Minimum Qualifications: 
- High School diploma
- Excellent oral and written communication skills
- Ability to efficiently and pleasantly handle high volume contacts
- Proficiency with desktop software applications such as Word and Excel

Preferred Qualifications: 
- Prior experience in higher education

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 50 majors and 60 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,600 undergraduate and 100 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its students. Residential life is vibrant with about 150 student-run organizations, 27 NCAA Division I athletic teams, a robust arts culture, and a strong student commitment to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Located in central Pennsylvania, Lewisburg features a variety of restaurants, beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), charming shops and boutiques, and the Barnes and Noble at Bucknell University Bookstore. About 33,000 residents live in the region.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is about three hours from New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living here is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and many opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School is consistently ranked among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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