Careers at Bucknell

Information Services Assistant

Apply now Job no: 493724
Position type: full time
Location: Lewisburg, PA
Categories: Clerical/Support

The Information Services Assistant will be responsible for answering calls to the university's switchboard, assisting in placing outgoing calls, monitoring the emergency alarm system, and assisting visitors and other university personnel.  As part of the Information Services and Events Management team, this position supports Bucknell University's mission and upholds its quality standards of offering outstanding service.

Qualified candidates must have flexible availability as the work schedule for this position will include all shifts (days, evenings, and weekends). This position is considered part of the University's emergency services staff and may be required to work during a declared emergency. This is a full-time position, benefits eligible position. 

Duties include, but are not limited to:
• Responsible for answering incoming calls at the switchboard
• Provide a positive first impression to callers and/or visitors to the University 
• Responsible for being in the constant state of readiness to facilitate an emergency procedure
• Monitor and respond to the Elaine Langone Center's fire and intrusion alarm system
• Communicate with Elaine Langone Center custodians or radio other Facility employees when appropriate, including call outs
• Perform University receptionist duties, such as answering questions, giving directions, handing out maps and information pamphlets and accepting student flower/gift deliveries 
• Provide evening and weekend support for the University for drop-off and/or pick-up of packages, mail, special deliveries, guest suite keys, vehicle keys, event materials, luggage, Admission packets, etc. 
• Back-up for Public Safety's communications
• Schedule conference calls
• Assist with International calls
• Provide directory services
• Responsible for restricted access/special use sign-out keys and equipment for the Elaine Langone Center and other campus facilities when appropriate

Minimum Qualifications:
• A minimum of 1 year of experience in providing outstanding customer service is an office setting
• Excellent communication skills, with a willingness to be helpful and courteous, 
• Demonstrated ability to manage multiple responsibilities, to adjust priorities in a very busy environment and work fairly independently. 
• Must be able to respond quickly and efficiently to emergency situations. 
• Knowledge of computers and Internet is essential. 
• The ability to use telephone, computer and radio equipment is required.
• Must have flexible availability as the work schedule for this position will include all shifts (days, evenings, and weekends.
• High school diploma or equivalent

Diversity & Inclusion Expectation: 
• Has significant prior experience working with and serving a diverse workforce and students.

Preferred Qualifications:
• Previous receptionist experience

Bucknell University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities.

Bucknell University believes that students learn best in a diverse, inclusive community and is therefore committed to academic excellence through diversity in its faculty, staff, and students. We seek candidates who are committed to Bucknell's efforts to create a climate that fosters the growth and development of a diverse student body, and we welcome applications from members of groups that have been historically underrepresented in higher education. Bucknell University is a private, highly ranked, national liberal arts institution that also offers strong professional programs in engineering, business, education, and music. Located in Central Pennsylvania along the Susquehanna River, Bucknell is nestled in the Borough of Lewisburg, an architectural gem that has been ranked as one of America's best small towns.

Bucknell is a NCAA Division I (FCS) and Patriot League member institution, that sponsors 27 varsity athletics programs.

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